FAQ

Meet Loki – Your Intelligent Transportation Assistant

Loki is our advanced AI chatbot specifically designed for the transportation industry, offering real-time assistance and automation across all major load boards. Here’s what makes Loki unique:

Key Capabilities:

• Real-time load board monitoring and data aggregation
• Automated driver status updates and communication
• Instant rate analysis and market insights
• Direct task execution (like calling drivers for updates)
• Documentation processing and management

Multilingual Support: Loki communicates fluently in the transportation industry’s most common languages:

• English
• Spanish
• Ukrainian
• Russian

This means carriers, drivers, and brokers can interact with Loki in their preferred language, ensuring clear and effective communication throughout the shipping process.

Real-Time Actions:

1. Status Updates: Loki can directly contact drivers for location and status updates
2. Load Matching: Continuously monitors load boards to find optimal matches
3. Rate Verification: Analyzes current market rates across all major boards
4. Documentation: Assists with paperwork and required forms
5. Support: Available 24/7 for immediate assistance

Machine Learning (ML) is a subset of Artificial Intelligence – think of AI as the broader concept of machines being smart, while ML is the specific technique that allows our Loki Chatbot to learn and improve from experience. Here’s how it works in practice:

1. Traditional AI vs. Machine Learning:

• Traditional AI: Follows pre-programmed rules (like basic if-then logistics rules)
• Machine Learning: Learns patterns from data (like learning carrier preferences and market trends)

2. Real-World Application in Logistics:

• Load Matching: Loki learns from thousands of successful matches to better pair carriers with loads
• Price Prediction: Analyzes historical rate data to predict optimal pricing
• Route Optimization: Learns from past deliveries to suggest better routes
• Communication Patterns: Improves language processing based on actual conversations with drivers

3. How Loki Uses ML:

• Pattern Recognition: Identifies market trends across load boards
• Predictive Analysis: Forecasts potential delays or issues
• Language Learning: Continuously improves multilingual communication
• Behavioral Learning: Adapts to individual user preferences and needs

Let me address this important question specifically in the context of the transportation and logistics industry:

AI and Tools Like Loki: Enhancing, Not Replacing

1. Partnership Approach:

• Loki acts as an assistant to dispatchers, brokers, and logistics professionals
• Handles routine tasks to free up humans for strategic decisions
• Works alongside team members to increase efficiency

2. Tasks Enhanced by AI:

• Load board monitoring: Loki scans thousands of loads instantly
• Status updates: Automated check-calls in multiple languages
• Rate analysis: Real-time market data processing
• Documentation: Automated paperwork processing
• 24/7 basic support: Handling routine queries

3. Tasks Requiring Human Expertise:

• Complex negotiations
• Building carrier/client relationships
• Strategic planning
• Crisis management
• High-stakes decision making
• Specialized problem-solving

4. Benefits to Human Workers:

• Reduced administrative burden
• More time for valuable relationship building
• Better informed decision-making
• Less time on repetitive tasks
• Enhanced productivity
• Improved work-life balance

The goal is to make transportation professionals more effective, not to replace them. Loki helps handle routine tasks so your team can focus on what humans do best: building relationships, making strategic decisions, and growing the business.

Let me explain the different types of AI through the lens of transportation and logistics technology, using Loki as an example:

1. Narrow/Weak AI (ANI)

• Current technology level
• Specialized in specific tasks
• Examples in Loki:
  • Load board monitoring
  • Rate calculations
  • Language translation
  • Status update automation

2. General AI (AGI)

• Human-level intelligence across all tasks
• Not yet achieved in any industry
• Would theoretically handle all aspects of logistics independently
• Currently aspirational technology

3. Categories by Functionality:

A. Reactive AI

• Responds to immediate situations
• Loki features:
  • Real-time rate comparisons
  • Instant load matching
  • Immediate status checks

B. Limited Memory AI

• Uses historical data and patterns
• Loki applications:
  • Market rate predictions
  • Carrier performance analysis
  • Route optimization
  • Learning from past communications

C. Interactive AI

• Engages in real-time communication
• Loki capabilities:
  • Multilingual driver communication
  • Customer service responses
  • Status update calls
  • Document processing assistance

4. By Implementation Method:

A. Rule-Based Systems

• Follow predetermined logic
• Used for:
  • Basic document verification
  • Simple query responses
  • Standard operating procedures

B. Machine Learning Systems

• Learn from data patterns
• Applied to:
  • Rate predictions
  • Route optimization
  • Carrier matching
  • Communication improvements

The further in advance you schedule your shipment, the more likely we will be able to meet the time requirements you desire. For best results, we suggest scheduling your transport at least 2 to 3 weeks in advance. Expedited shipping options are available in order to accommodate shipments that require . You can always give us a call and ask one of our car shipping experts what your options are in terms of the schedule for your car transport.

To initiate your vehicle transport order, you’ll first need to create an account in our application. Once registered, please provide the following essential information:

1. Vehicle Details:
   • Year, make, and model of each vehicle to be transported
   • Vehicle condition and operational status
2. Location Information:
   • Complete pickup address
   • Complete delivery address
   • Name and contact phone number for pickup location
   • Name and contact phone number for delivery location
3. Scheduling Information:
   • Desired pickup date
   • Any specific timing requirements or deadlines

After submitting these details through your account, our team will process your order and match you with suitable carriers through our marketplace platform. For assistance with account creation or order placement, our vehicle transport specialists are available to guide you through the process.

Yes, we provide 24/7 real-time shipment tracking through our secure online platform. Once your transport is scheduled, you’ll receive:

1. A unique booking number for tracking access
2. Login credentials for your personalized tracking portal

Through your tracking portal, you can:

• Monitor your vehicle’s current location and status in real-time
• View estimated pickup and delivery times
• Access shipping documentation
• Connect with our support team through live chat for immediate assistance
• Receive automated status updates and notifications

For your convenience, our shipping agents are available through the live chat feature to address any questions or concerns about your shipment’s status.